Shipping policy

Welcome to Roweli!
Our Shipping Policy outlines how we ensure the prompt and reliable delivery of your orders worldwide.

1. Shipping Locations

We ship globally from our strategically located warehouses in Hong Kong, the USA, and the EU. The specific warehouse used depends on stock availability for the items in your order.

2. Worldwide Delivery Time

We aim to deliver all international orders within 17 business days from the date of purchase.

Note: During high-volume seasons—especially November and December—delivery times may be longer due to increased order volumes and carrier delays. We appreciate your patience during these peak times.

3. Shipping Protection Option

We offer an optional Shipping Protection service at checkout. This ensures that if your package is lost or damaged in transit, we will send you a free replacement with no additional shipping cost.

4. Contact Us

If you have any questions or need assistance with your shipment, feel free to reach out to our support team:

📧 Email: team.rowelisuport@gmail.com