Refund policy

Welcome to Roweli!
Your satisfaction is our priority. This Refund Policy outlines how we manage returns, refunds, and exchanges to ensure a positive experience with every purchase.

1. Returns, Exchanges, and Cancellations

We want you to love your purchase. If you’re not completely satisfied, you may return your item within 30 days of delivery for a refund or exchange.

To cancel an order, please contact us as soon as possible.

  • Orders canceled within 24 hours of purchase: Full refund.

  • Orders canceled after 24 hours but before shipment: A 15% cancellation fee will be applied.

  • Orders that have already shipped: Cannot be canceled.

2. How to Request a Return or Exchange

To initiate a return or exchange, contact us at team.rowelisuport@gmail.com with your order number and reason for return. We’ll provide step-by-step instructions to complete the process.

3. Return Eligibility

To qualify for a return or exchange:

  • Items must be unused, unworn, and in original condition

  • Must include original packaging

4. Non-Refundable Items

The following items are not eligible for return or refund:

  • Items marked as final sale

  • Used, worn, or damaged items not caused by our shipping

  • Products returned without original packaging

5. Return Shipping

  • Customers are responsible for return shipping costs.

  • Shipping fees are non-refundable.

6. Refund Timeline

After we receive and inspect your returned item:

  • You’ll receive an email confirming receipt

  • If approved, your refund will be processed and issued to your original payment method within 40–50 business days

7. Sizing Guidance

Our sizing follows international standards. Please consult our size chart or email us before purchasing if you’re unsure.

Note: You may receive a product labeled in international sizing (e.g., an XL International = M US).

8. Contact Us

If you have any questions or need help with a return or exchange, reach out to our support team:

📧 Email: team.rowelisuport@gmail.com